Training and development process is mainly focus on employee training and development which is a part of human resource management .Importance of training and development is high for employees career.

Customer Service Training

Saturday, October 26, 2013

Customer Service Training Ideas: 

At the time of sales all types of communication between a customer and a product provider is known as the customer service. First-class customer service grants an experience that assembles customer expectations. It generates satisfied customers. These satisfied customers are expected to be the repeat customers.

To enhance customer approval or satisfaction customer service training is needed to train employees the KSAs (knowledge, skills, abilities). Trained employees exhibit proficiency which can increase customer support and loyalty. By customer service training in one side employee will be expert of giving the service of their field. On the other side, by word-of-mouth pleased customer will bring some potential customers.
Employee’s excellent questioning ways and listening skills can decrease the time of communication with customers. An organization in less time can serve more customers by the customer service training.

Training the same customer service skills to all personnel permit them to use similar method and words for dealing with customers. These allow trade to make the interaction and adding value in it. An organization gets these kinds of benefits when its employees are trained in customer service. Today customers demand first-class service. For that customer service training programs are very essential. In customer service training representatives are the employees. These representatives are the face and voice of a company which manly represent the service quality of them. A training program teaches employees how to communicate positively or efficiently with customers. Today online customer service training, telephone customer service training, healthcare customer service training even call center customer service training are getting popular.

In customer service training the entire employee should have individual capacity .Everyone's performance plays a vital role for  the success of training and its development process. By internal customer service training employees will feel that they are valuable for the organizations.These will motivate employees. On the other hand, by this way employees will be loyal and the overall turnover rate will be reduced. Customer service training creates a stronger service culture that makes reliable relationships with customers and a healthier atmosphere for the employees. 

Management Training

Sunday, October 13, 2013

For each type of management training is very different. To entry-level workers / supervisors / managers business and management skills are very essential. For this skill, management training plays a vital role for organizations development. For management training better output regular a first-level supervisor has to fulfill his responsibilities like: managerial concepts, how to plan, organize and control and the process by which subordinates will be motivated. On the other hand, communications, co ordinations, control the cost etc will be easy by management training.

Project Management Training

For project management training two types commands we can take through which a successful training program can be established. Through in-house project management training or hire a company that focus in training project experts. If anyone has in-house training program then in next step it can be strengthen.
An organization that presents training in project management is more competent and equipped for the coming challenges of the continuously growing business environment. In Project management training workforces are the main focus because they are the main people who manage projects. When an organization established a process that time it totally depends on employees that they want to follow it or try to improve it.

Project management training and certification can decrease projects risks because professionals who have understanding to overcome barrier and on time complete projects. Without Project Management Training, IT management training, business management training, executive management training, office management training and risk management training are also important management training. In every place management is essential. Even in any crisis management training is needed.Today online management training is possible need to balance work.
Project management seminars cover up some of the project management training part like creating project plan; managing multiple projects; evaluate project risk. Project managers face constant pressure to cut costs, implement projects rapidly and deliver high quality.

Related article:  Management Concepts

Corporate Training

Leadership Training

Corporate training is a resource which ensures employees ability and improves performance by focusing on proficient progress. Employers utilize training to train current employee’s new skills for the job and to progress employees into jobs needs different skill. Training could be general to a company or it could be specific too. Many corporations have whole departments dedicated to training and development of their employees with training professional and internal instructors.

By developing the skill of the personnel, corporate trainers are playing the key role for making their businesses more competitive. On the other hand, corporate trainers have the responsibility to decide the best programs to train their employees and meet up the needs of the organization. Today many corporate training programs are focusing on mass production by employee’s productivity, employee’s retention, functional knowledge facilitation and change management.

One part of corporate training is computer training. Computer software programs change often. Computer training may be presented within a company or employers may send workers to computer training centers or pay for online training. By on site computer programmer’s internal computer programs are sometimes developed at large corporations. All time in a program there are changes occurring, for that employees must go through extra corporate training to learn how to exercise through new functions and aspect. Online corporate training, corporate leadership training is increasing its uses day by day. 

Another part of corporate training is leadership training. Companies require strong leaders and by offering different courses and training classes to present employees, they are competent to make strong teams in an organization. Leadership training may include some areas like how to run a meeting, how to give presentations or how to influence and encourage employees. Leadership training is a grand means for employees to advance to management position. To promoting employees in advanced positions some of the companies may require leadership training prior.

Corporate training software is also essential for employees and professionals. For instance, if any trainer want to demonstrate his total presentation reports through the projector that times it is possible to overlook a step and get lost. A trainer can demonstrate directly on classroom screens and even permit receivers to work in cycle, create the information more instant and easier to memorize with the help of vision corporate training software.

Corporate sales training seminars facilitate individuals and teams with the capability to make genuine business outcome with professional selling skills and verified strategies—with the tools and resources to incorporate into real-life interaction with customers. 

Related article:  Major Styles of Leadership

Organizational Development

Wednesday, October 2, 2013

What is Organizational Development

OD started in the late 1950s & it grew rapidly in the 1970s & 1980s .One model definition of organization development comes from Bennis 1969 Organization Development theory:

“Organization Development is a response to change, a complex educational strategy intended to change the beliefs, attitudes, values, and structure of organization so that they can better adapt to new technologies, markets, and challenges and the dizzying rate of change itself.”

Bennis calls OD together a response to change and an educational strategy intended to change the beliefs, attitudes, values, and structure-all directed towards building the organization better competent  respond to changing environmental demands.

How OD have impact on others:

Development mainly comes from the learning of KSAs (knowledge, skill, attitudes).We also can say that the result of the learning is known as development .For develop an organization and its People , OD is applying behavioral science based theory. By this theory organizational change is occurring and organizational effectiveness is also increasing.

By structure, we indicate the outline, around which the group is ordered, the underpinnings which carry on the league implementation. Organization structure generally describes how members are accepted, how leadership is elected, and how decisions are made. Organization structure can be centralized or decentralized. An organizational chart /organogram illustrate the organizational structure. A graph that shows the structure of an organization is the organizational chart.

Organizational Development (OD) is a ground of examine, assumption, and practice dedicated to increasing the data and effectiveness of people to achieve more successful organizational performance and change. Organization culture is the psychological environment of it which depends on values, beliefs, assumptions, attitudes and customs.

To produce, improve and spread out new opportunities of business or field of commerce many tasks and courses are implemented which is known as the business development. People allied with business development professions; their major spotlight is to discover opportunities for their business. Job market is growing fast for the professionals of business development.

For an organizational development leadership also plays a vital role. When leaders will set the goal that time the goal should be specific. To achieve each goal a process should be developed.  In the goal-setting process employees participation can bring an effective feedback. . A leader should be pragmatic and manageable. He should try to progress the organization through his monetary power. Now-a-days leadership and organization development journal has an impact on development process. Organizational change and organizations leadership related issues are planned to present by leadership and organization development journal.

Benefit of HR Training and Development

Human Resource Management

The people of a commerce or business particularly when regarded as a major quality that is the human resources. Human resources are also known as manpower. Human Resources Management degree allows human resources professionals to make top levels of running in their business. Over modern time, the responsibility of human resource management has extended. Human resource professionals who hope to increase their task with current employers or who search for better opportunities in the employment market can use a Masters in Human Resource Management degree to improve their marketability and progress their career.

List of school, college and university, provide HR degrees:

Here is a list below, planned by the name of the university or programs that offer graduate degree programs in HRM.

Now, from many places people can earn online human resources degrees too. You can increase the skills, data and methods which are required to meet up the human resource challenges by the certificate program in Human Resource Management. Today's changing workplace and workforce are these challenges. HR Certification Institute, not only gives the HR related certificate but also they are giving the base for HR practices. In this matter University of California, Berkeley, Haas School of Business is giving the guarantee that your education is related and advanced. Human resource certification programs are very important for getting this field related job. There are broad sorts of jobs for the applicant who has taken Human Resources degree or who got training on human resource.

HR Training and Development


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