Training and development process is mainly focus on employee training and development which is a part of human resource management .Importance of training and development is high for employees career.

Management Concepts

Tuesday, December 24, 2013

Different Management Concepts

When people make decisions about any matter of an organization and its all department and control the whole system of the organization that is known as management. The person who has the skill of controlling and making decisions about a business is the manager of that organization.

For running any company some activities are associated with it .When these activities (planning, organizing, controlling, leading, monitoring) will manage any organization then it will be known as business management. On the other hand, operations Management do not deals with the activities of organization .It only deals with design and management of products/services,procedures and supply chains. Operations management considers the facts related with the achievement, development and utilization of resources that a company need to deliver its goods or services according to their client’s desire. Scheduling and controlling of production, inventory management, total quality management, assessment of quality, materials handling and equipment maintenance rules all the issues will be included under operational level of management.

Financial management (FM) covers the two key processes of resource management and finance operations. Finance operations and resource management operations are the example of financial management.

If any person at first set goal and then try to achieve that by scheduling it for making any decision then their time management will be possible. A person will be more organized, efficient and pleased if he gains the time management skills.

Information management (IM) is another type of management where information is collected from one source and distributed that information to one or more viewers.

Management consulting is the practice of serving organizations to develop their performance through the investigation of existing organizational problems and development of plans for progress.

Related News:  Knowledge Management 

Goals of Organizational Development

Monday, December 23, 2013

Goals of organizational development are prepared on the basis of specific situations. But these goals or aims vary from place to place and situation to situation. The objectives are modified to suit the requirements of diverse situations of the organization. Although the basic objectives have certain common things but some of the common and significant goals of organizational development are as follows:

Objective of an organization are focused on educating individuals about the mission. Organizational development permits employees to align with the mission of their organization. This maintains workers combined to achieve their common goal. 

Workers are motivated to solve their basic problems instead of avoiding those problems. This problem solving increases the skills of the employees. Employee’s performance level will improve with increasing their skill. 

On the other hand, depending on their skills workers will be encouraged to participate in the planning process. By this way they will realize their responsibility and will work for proper and effective implementation of the plan. Their participation will increase their working efficiency to perform better to attain the target.

Organizational development aims at making a friendly and comfortable working atmosphere where workers are encouraged and motivated to work proficiently for gain the profit. Workers work enthusiastically if they get such an atmosphere where they get their own freedom. As a result, their competence as well as output is enhanced; this is very obligatory for the healthy development of any business enterprise.

If business environment will change, then it is necessary to implement changes within the organization. Organizational development generates an environment of faith which motivates and directs workers to accept the changes resulting from dynamic changes in a business.  

Benefits of Organizational Development (OD):

  • If any organization will be developed Profit (cost reduction, for non-profits) earning will be easier for that organization.
  • Innovation in work and satisfaction of customer is possible if OD will be present.
  • Organizational development improves product and service quality.
  • For OD employees will think personally that they are effective for the organization.
  • Any organization can give flexibility to their employees where OD is required.  
  • Organizational development brings satisfaction in job, work even in life.
Related news :  Characteristics of organizational development (OD)

Knowledge Management

Wednesday, December 18, 2013

What is Knowledge Management?

Knowledge management is basically about receiving the right knowledge to the right person at the right time. Knowledge management (KM) is the method of receiving, improving, distributing, and efficiently using organizational knowledge. It refers as a mufti-disciplined approach to attain organizational goals by most excellent use of knowledge.

Benefits of Knowledge Management

The key benefit of knowledge management is that information can be easily shared between staff members and that knowledge will not be lost if someone goes on vacation, gets sick or leaves the organization.
As we know the ideas can be shared easily, knowledge management may also increase creativity and help to create better customer relationships. And if the organization has a global team then knowledge management can generate more powerful workforce ,when all of those different cultures are brought together to share assets.
Knowledge management gives staff members the knowledge they require to do their jobs better than before. This creates them more productive.

What is Knowledge Management Systems?

A Knowledge Management System (KMS) is an automated (generally IT based) system planned to support the formation, storage, and distribution of information. Such a system includes a central repository of information that is well prepared and employs a variety of valuable and easy to use seek tools that users can apply to find answers to questions rapidly.

Knowledge Management Systems importance:

One of the most challenges of managing a contact center is making sure that customers are receiving reliable, correct, and timely information. KMS are developed to assist contact center operators meet up this challenge. By having answers to normally asked questions in a central repository negotiators or customers can seek and regain the correct answers quickly and constantly. The concept of create one time and use by many -employed in the knowledge management process significantly enhances operating effectiveness of contact centers and also decreases costs. Other tangible benefits contain:
  • Greater reliability and exactness of information to customers
  • Improved conducting and replying times
  • Enlarged customer satisfaction
  • Decreased contact dimension (when executed as a self-service tool)
  • Decreased time of training and expenditure for new representatives
  • More efficient feedback from users on the basis of quality and effectiveness of the knowledge.
A KMS can provide full reporting to help contact center managers to always evaluate and manage the quality and usefulness of the knowledge and efficiency of their team.

Characteristics of Organizational Development (OD)

Monday, December 2, 2013

Organizational Development (OD) can be express as the systematic process to change culture, system and behavior of an organization. It is a procedure that facilitates in solving organizational problems and for achieving organizational goals. Organizational development considers as important instrument that helps in impressing the organization and its employee through a planned system. It focuses on people dimensions like rule, principles, manner, organizational culture etc.

The strategy of Organizational Development is to increase organization effectiveness and solving problems of organization. It includes structural and technological changes and concentrates on working relationships of employees with the organization. Organizational Development is the present approach to management of change for human resource development(HRD) .The characteristics of Organizational Development (OD) are as follows:-

  • Organizational development (OD) focuses on culture and processes.
  • Organizational development (OD) promotes cooperation between an organizations leader and his associates in managing culture and processes. 
  • All kinds of teams are particularly important for finishing tasks and also objective for OD activities. 
  • OD gives attention on the human and social side of the organization and also intervenes in the technological and structural sides. 
  • By all levels participation and attachment in problem solving and decision making of an organization is the feature of Organizational Development (OD).
  • OD considers organization as a complex social systems and it also gives importance to total system change.
  • OD practitioners are collaborators with client systems.
  • OD analysis organization progress as a continuing process in the context of frequently changing atmosphere.
  • Organizational Development depends on an action research model with broad participation by client system associates.

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